The general conditions of the contractual relationship that aims to purchase products offered through this website are established by this document, and is owner and holder Cook in PANAMA Ltda (hereinafter "COOK IN PANAMA"), residing at Rua Visconde de Piraja 281 shop 213, Ipanema PANAMA de Janeiro RJ Brazil, and physical and / or legal persons (hereinafter "CONTRACTOR ") declaring their willingness to buy these products through a request made via the internet through this website. These requests by users constitute the specific conditions that are associated with these terms and that the CONTRACTING PARTY must accept online prior to purchasing any product. The CONTRACTOR will make available through this same website these conditions, to be read, printed, filed and accepted. These conditions together with the solicitude made by the CONTRACTOR who, regarding the execution of a purchase agreement between the CONTRACTOR and COOK IN PANAMA, claims to have read, understood and accepted these conditions. The CONTRACTOR may always consult these general conditions through this website.
COOK IN PANAMA is a recreational cooking school where culinary activities and city tours are offered. It also has an online store where you can purchase products related to cooking, from ingredients to various utensils.
FIRST:
OBJECT OF THE CONTRACT
In these Terms, COOK IN PANAMA agrees to deliver to the CONTRACTOR the products that are requested through the Web site in exchange for a certain price.
By purchasing products on this website, the CONTRACTOR declares that:
a) They are of legal age of of the capacity to enter into a binding legal contract.
b) That they have read, understood and accept these General Terms and Conditions.
SECOND:
ALTERATION OF GENERAL CONDITIONS
COOK IN PANAMA reserves the right to change these Terms at any time without prior notice to the CONTRACTOR, who is responsible in all cases for reviewing these conditions as a prerequisite to the acquisition of any products available through this website. In all cases this agreement acknowledges that the CONTRACTOR considered as valid and applicable the General Conditions that were stated on the Web at the time that the CONTRACTOR purchased the goods.
THIRD:
RESPONSIBILITIES
The responsibility of COOK IN PANAMA. In no circumstances will COOK IN PANAMA be liable in the case of:
3.2.1. Errors, delays in access to the website by the CONTRACTOR at the time of entering order information in the order form, slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems with the Internet, fortuitous events, or forces of nature and other unforeseeable contingency on good faith of the company. In all cases, COOK IN PANAMA promises to solve the problems that may arise and provide all necessary support to the CONTRACTOR to reach a quick and satisfactory resolution of the issue.
3.2.2. Errors or damages caused by use of inefficient service and bad faith by the CONTRACTOR.
3.2.3. The inoperability or problems with the email address provided by the CONTRACTOR for sending the order confirmation.
3.3 Warranties:
3.3.1. COOK IN PANAMA ensures that all products available for sale on the Website comply with international, USA and EU standards applicable to product safety.
3.3.2. COOK IN PANAMA is not obligated to compensate the CONTRACTOR or others for the consequences of use of the Product that may directly or indirectly result in accidents to persons, damage to property, loss income, damages arising or resulting from an impairment, or loss of recorded data by the end user.
FOURTH:
RIGHTS AND OBLIGATIONS OF THE CONTRACTOR.-
4.1. Payment.- The CONTRACTOR agrees to pay in advance the cost of products from the online store, and 30% of all classes and tours provided the number of participants is greater than 5, of the following amount and in the following manner :
4.1.1. Amount.- The amount of the Product/s actually requested by the CONTRACTOR shall be as detailed on the website and shown upon the specific request of the CONTRACTOR at any time, requests shall constitute the specific conditions of the particular order. Prices of products featured on the website include Sales Tax, the amount of which will be calculated at the time of placing the order, as appropriate.
With the price listed on the website for each of the products offered in the online store you have to add the appropriate shipping costs. However, if the order exceeds a certain amount, to be specified on the website, shipping costs are included. COOK IN PANAMA agrees to inform the the CONTRACTOR of the cost of postage prior to the CONTRACTOR having completed the purchase, as well as in the confirmation email it.
4.1.2. Methods of Payment- The CONTRACTOR shall pay products and the amount of required reservation deposit in any of these ways:
- Payment by credit card: Payment made with the following credit cards are accepted: VISA, MASTERCARD, AMERICAN EXPRESS. COOK IN PANAMA payment gateways use 100% secure technology, ensuring the reliability of all purchases made through them.
- Payment via PayPal, with whom the CONTRACTOR states that they have an active account, accepting the conditions of the service.
- Payment by bank transfer: The payment must be made in € currency and any charges associated with the bank must be paid by the CONTRACTOR.
4.2. Responsibility of the CONTRACTING- In all cases, the following will be responsibility of the CONTRACTOR:
4.2.1. The CONTRACTOR assumes all risk of deterioration, damage and loss of products from the time they have been made available by COOK IN PANAMA.
4.2.2. The CONTRACTOR agrees to check their order. If after reviewing the content of the delivery the CONTRACTOR discovers any incident caused by shipment, or if the shipment arrived damaged or broken, you must make a claim within 24 hours of receipt of the package from the shipping carrier. The claim must be accompanied by photos and a description of the state in which the package was received, otherwise the CONTRACTOR is not entitled to further claims.
Refund and Cancellation Policy: If you are not completely satisfied with any products purchased, you will have a period of fifteen calendar days to return the merchandise, excluding gift vouchers received.
You must contact our customer service email address at info@cookinpanama.com and apply to return the product. No returns not expressly authorized by the seller (COOK IN PANAMA LTDA) will be accepted.
Returns are subject to the following rules: Only the return of items in perfect condition is permitted, and they must be in their original packaging and unused by the customer. In no event will product returns be accepted if there has been any manipulation or misuse thereof. All returns must be accompanied by the corresponding original bill. Refunds will be made directly to the card that was used to pay for the goods and will be equivalent to the amount of the product cost on the original bill. Customers can send the product by the conveyance of their choice, including the post office. Return shipping costs incurred during shipping are borne by the customer. We recommend you insure your shipment, COOK IN PANAMA will not be responsible for lost, broken or opened packages. Once we have the merchandise back in our possession and verify that everything is correct, COOK IN PANAMA will proceed to refund your money within 15 working days. Returns accepted by COOK IN PANAMA as a result of a shipping error not attributable to the customer shall be borne by COOK IN PANAMA, including the cost of sending and collecting the wrong merchandise.
Cancellation: If 100% of a class have been paid, or tour, only those cancellations made with 48 hours advanced notice will be accepted, and the full of deposit amount returned. In the case of events and private groups a minimum notice of 3 days will be required.
The gift vouchers which have a shelf life of 12 months and cannot be returned once purchased. They can be used by the person who receives them or any other person in his/her place.
To redeem a gift voucher that is open-dated, prebooked at www.cookinpanama.com, entering the locator number indicated on the voucher or by contacting the school on phone +55 21 988949857.
If the gift certificate is changed to a course of higher amount the customer will pay the difference to COOK IN PANAMA.
FIFTH:
COOK IN PANAMA LIABILITY.-
In no case will COOK IN PANAMA be liable for:
5.1 Faults and incidents that may occur in communications, defaced or incomplete transmissions. There is no guarantee that the website services are constantly operational.
5.2 In the occasion of any type of damage that the CONTRACTOR or third parties may experience on the website.
5.3 COOK IN PANAMA reserves the right to terminate your access without notice at its discretion, permanently or temporarily, to ensure the effective solution for damages that may occur. Also COOK IN PANAMA works with the competent authority in these circumstances and with notify that at the time is there is actual knowledge that damage constitutes any kind of illegal activity.
SIXTH:
COPYRIGHT AND TRADEMARK -
COOK IN PANAMA declared that the content, programming and design of the website are fully protected by copyright, any reproduction is expressly prohibited. Communication, distribution and transformation the protected elements unless express consent of COOK IN PANAMA is prohibited.
SEVENTH:
JURISDICTION AND APPLICABLE LAW -
These terms and conditions are governed by Brazilian law and legislation. Determining the venue of the sale to which these Conditions are attached, the transaction shall be governed by the provisions of Article 29 of Law 34/2002, of July 11, services of information society and ecommerce.
EIGHTH:
If any provision of these Terms is held invalid, the remaining provisions will continue in full force, taking into account the will of the parties and the purpose of these conditions. COOK IN PANAMA may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the said document unless expressly recognized by COOK IN PANAMA
Customer Service:
You can contact us:
By email: info@cookinpanama.com
By phone: +55 21 988949857
Open: Monday to Friday from 9-14 and 16-19
In our current space as listed on the homepage at www.cookinpanama.com
COOK IN RIO LTDA
CNPJ 05 605 237 0001-10
